Royal Food Service’s Response to COVID-19



Royal Food Service continues to closely monitor Coronavirus (​COVID-19) outbreak developments. We have implemented additional safety and hygiene procedures to protect our employees and customers, to maintain business continuity, and to continue service.

Please reach out to your Royal Food Service representative regarding questions or concerns in reference to this matter.

If you need assistance during this time and are not already a Royal Food Service customer, click here.


Your health and safety is our top priority. To date, Royal Food Service has taken the following actions in response to COVID-19:

  • Activated Royal Food Service’s Pandemic Plan, which defines processes and procedures to protect the health and safety of our employees, while continuing to serve our customers safely and effectively.
  • Our pandemic plan includes recommendations for providing safe deliveries, including procedures to limit or eliminate contact between our drivers and customers’ employees.
  • Our team has been briefed regarding CDC and WHO recommendations to prevent the spread of COVID-19, such as by practicing proper hand-washing techniques, general safety hygiene, and social distancing whenever possible.
  • We have halted entrance from outside visitors to our facility. All incoming delivery drivers must remain inside their trucks at all times. No outside visitors are permitted in the warehouse.
  • We have halted all domestic and international travel to reduce exposure to the virus.
  • We have implemented “safe to work” guidelines that applies to any employee who may have been possibly exposed to the virus.
  • We have communicated our policy that requires employees not report to work if they are showing flu-like symptoms, that they should self-quarantine and seek medical attention as soon as possible.
  • For the foreseeable future, we have cancelled or postponed our attendance at large group meetings to reduce the risk of contracting COVID-19.



What is Coronavirus/COVID-19 and how is it spread?

COVID-19 is a respiratory disease that was initially detected in Wuhan, China. It is spread from person-to-person contact. Symptoms include fever, cough, body aches, and shortness of breath. Symptoms can appear as little as two days and can remain as long as 14 days from the date of exposure. It is possible to carry and transmit the virus without showing symptoms. An infected person can spread COVID-19 mainly through contact with bodily fluids generated when a person coughs or sneezes, or through droplets of saliva or discharge from the nose.


Can COVID-19 be passed via food?

The CDC (Center for Disease Control) and WHO(World Health Organization) states that COVID-19 is spread from person-to-person. Currently, there is no evidence to support that the transmission of COVID-19 is associated with food.


Is it safe to handle cases of food or receive packages from an area where Coronavirus has been reported?

COVID-19 is spread from person-to-person. As with other viruses, it’s possible that the virus that causes COVID-19 can survive on surfaces and objects. Therefore, frequent wiping down of surfaces and objects with a sanitizing solution while also following good hygiene practices. These actions are critical practices that should be implemented continuously.


How can I stop the spread of COVID-19?

Simple, but very effective actions you can take to prevent contracting or spreading COVID-19 include the following:

  • Wash your hands often for a minimum of 20 seconds to help protect you and others from germs.
  • Use hand sanitizer with an alcohol content of 60% or higher if you cannot wash your hands.
  • Avoid touching your face to reduce the risk of transmission.
  • Avoid close contact with people who are sick or who have come in contact with someone who is sick.
  • Stay home from work, school, and errands if you are sick. Limiting contact with others is crucial to prevent the spread of the virus.
  • Cover your mouth and nose with a tissue when coughing or sneezing. If you don’t have a tissue, cough and or sneeze into your arm pit or elbow. Abstain from covering coughs and sneezes with your hands.
  • Disinfect frequently touched objects and surfaces thoroughly.
  • Practice good health habits: get plenty of rest, be physically active as much as you can, manage stress accordingly, drink plenty of water, eat healthy foods including fruits and vegetables.